Terms of Service

Effective date: 17 July 2026

These terms govern access to and use of the SecuraTrack platform at app.securatrack.ai ("the Service") by the organization that creates an account ("Customer") and its authorized users. By using the Service you agree to these terms. Questions: hello@securatrack.ai.

1. The Service

SecuraTrack provides security-posture and compliance management: framework and control tracking, risk and gap analysis, integration-based control monitoring, and reporting. The Service informs your security and compliance program; it does not replace professional audit, legal, or security advice, and using it does not by itself make you compliant with any framework or regulation.

2. Trials

Free trials run for the stated period (currently 30 days), may be limited in scope (for example, a subset of frameworks), and may be modified or withdrawn. At the end of a trial, access is suspended unless converted to a paid subscription.

3. Accounts and responsibilities

• Keep credentials confidential; multi-factor authentication is required.
• You are responsible for activity under your organization's accounts.
• Provide accurate information and use the Service only for lawful purposes.
• Do not attempt to breach, probe, or overload the Service, access other tenants' data, or resell the Service without our written agreement.

4. Customer data and integrations

Customer retains all rights to data it submits or that is collected from its connected integrations. Customer grants us the right to process that data solely to provide the Service. Integration credentials are stored encrypted and should be scoped read-only as documented. Handling of personal data is described in the Privacy Policy. Customer is responsible for having the right to connect the systems it connects.

5. Intellectual property

We retain all rights in the Service and its software. Customer receives a non-exclusive, non-transferable right to use the Service during the subscription. Feedback may be used to improve the Service without obligation.

6. Fees

Paid subscriptions are billed as agreed at purchase. Fees are non-refundable except where required by law.

7. Disclaimers

The Service is provided "as is" and "as available". We do not warrant that it is error-free or uninterrupted, or that its findings identify every security or compliance issue. Control monitoring depends on third-party systems and credentials that are outside our control.

8. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and our aggregate liability under these terms is limited to the fees paid by Customer in the twelve months before the claim. Nothing here limits liability that cannot be limited by law.

9. Suspension and termination

Either party may terminate for material breach not cured within 30 days of notice. We may suspend access to protect the Service or other customers. On termination, Customer may request export of its data within 30 days, after which we may delete it (audit records may be retained where required).

10. Changes and governing law

We may update these terms; material changes will be announced to account administrators and apply from the stated date. Governing law and venue: to be specified based on SecuraTrack's legal entity; until then, mandatory law of the Customer's jurisdiction applies where applicable.